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With this privacy statement, we want to inform you about the personal data that Royal Foundation Rotterdam Diergaarde collects and how we use it. The privacy statement applies to all services of Diergaarde Blijdorp, such as tickets, subscriptions, webshops, loyalty programs, and promotions. All data you provide to Diergaarde Blijdorp will be treated confidentially and in accordance with the General Data Protection Regulation (GDPR).

1. For what purposes does Diergaarde Blijdorp collect data?

a. Subscriptions

Your subscription is scanned upon entry. Even if you receive a subscription discount, your subscription is scanned to verify its validity and apply the discount. We process this data to gain a better understanding of your visit and purchasing behavior so we can improve our products.

b. Loyalty programs

When you provide your information to receive Blijdorp news and personalized offers, we will keep you informed through various channels. If you no longer wish to receive information, you can easily unsubscribe via our website or by clicking a link in our emails.

We aim to make our communication as interesting as possible for you. Therefore, it is personalized as much as possible by changing the content depending on your preferences. We also use your data to optimize our website, app, and emails based on factors like your purchases and browsing behavior.

We process your purchase information, such as the timing of purchased products/services and the data you have provided to us, such as your name, gender, address, city, and email address. Additionally, we analyze click behavior in our newsletters and on our websites.

c. Reservations and orders

When you make a reservation or place an order, we process your data to properly handle the reservation. This includes communication regarding your arrival, visit, and confirmations from our webshop. We use the personal information you provide during the reservation/order.

d. Promotions and contests

Diergaarde Blijdorp regularly offers special promotions, such as loyalty programs, contests, or promotions in which you can participate. In some cases, we may ask you to fill out a registration form from a flyer, advertisement, or website to participate in such a special promotion. Diergaarde Blijdorp processes the personal data you provide to register and/ or confirm your participation when you participate in such a promotion. This is done to determine if you meet the promotional conditions and to send any prizes and benefits you may have been awarded. In this case, we only use your personal data for this purpose, and it is only accessible to those within Diergaarde Blijdorp involved in these promotions, unless you have given permission for the use of your data in our loyalty programs.

e. Questions and complaints

When you ask Diergaarde Blijdorp a question, submit a complaint, or contact us by telephone, email, social media, or postal mail, we request your contact details for processing. In this case, we only use your personal data for this purpose, and it is only accessible to those within Diergaarde Blijdorp involved in handling your question or complaint.

f. Website visits

To facilitate your visits to our websites, Diergaarde Blijdorp uses "cookies." Cookies are small text files that are stored on your computer's hard drive or memory. We use cookies to track the use of our websites and to record the preferences you have set for a particular service or webpage, so you do not need to re-enter them on your next visit to our site. Cookies are also used to provide personalized offers through various channels based on your behavior on the website. Additionally, some of our social media features (such as Facebook and Twitter) may use cookies. Cookies are not used to extract your private information from your computer or to retrieve passwords.

g. Login data

The data you have entered when creating an account is used to better serve you and remember your preferences in the future.

h. Blijdorp App

Diergaarde Blijdorp measures the use of applications and uses location information (GPS) provided only to enhance visitor services. For example, visitors within the Zoo may receive tailored information if they have given their permission.

i. Job applications

If you apply for a position at Diergaarde Blijdorp, we will only use your data for the application process.

j. Camera surveillance

Diergaarde Blijdorp has camera surveillance throughout its premises for the safety of people and animals

k. Research

Before or after your visit, you may receive a survey from Diergaarde Blijdorp. These data are used to improve our services.

We do not retain your data longer than legally allowed and necessary for the purposes for which you provided your data.

Diergaarde Blijdorp may share your personal data with carefully selected parties for the purpose of providing services for which you have given consent. These parties may be engaged by Diergaarde Blijdorp to provide services or conduct general data analysis on behalf of Diergaarde Blijdorp. This may include sending our magazine, conducting visitor surveys, or assisting us with marketing purposes. Diergaarde Blijdorp will not sell or rent your personal data to anyone.

You can request to access the data that Diergaarde Blijdorp has recorded about you and for what purposes it is used by sending an email to After accessing your data, you can request corrections or deletion by emailing the same address.

If you are under 16 years old, you must first obtain consent from one of your parents or a legal guardian. Therefore, we kindly ask you not to provide us with any data unless you have received permission.

Do you have questions about this privacy statement or your personal data? Or would you like to file a complaint regarding the use of your personal data? Diergaarde Blijdorp has appointed a Data Protection Officer who can assist you with these questions and complaints. You can reach them at or by mail at Diergaarde Blijdorp, Attn: Data Protection Officer, P.O. Box 532, 3000 AM Rotterdam.

The Diergaarde Blijdorp privacy statement may be subject to changes. Any alterations to the privacy statement will be indicated on this page. We recommend checking this privacy statement regularly to stay informed about its current content.